Privacy Policy
Lea – AI Self-Care
Privacy Policy
Effective date: 08 Nov 2025
Thank you for choosing Lea AI LLC (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This Policy explains what personal information we collect, how we use it, how we share it, and the rights and choices available to you when you use Lea’s products and services, including the Lea mobile applications for iOS and Android (the “App”) and our website at https://leahelps.com (the “Site”), together the “Service.”
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Important notices (non-medical; no PHI; not HIPAA)
Lea is a self-care and wellness tool and is not a medical or crisis service. Do not submit Protected Health Information (“PHI”) or clinical records via the Service. The Service is not intended to store or transmit PHI and is not HIPAA-compliant. If you are in crisis or need urgent help, call local emergency services immediately.
2. Information we collect
We collect the following categories of information, depending on how you use the Service:
• Account information: name, email address, password (hashed), and subscription tier or purchase history.
• Contact information: your email or other details you provide when you contact support.
• Payment information: processed by third-party payment processors (e.g., Apple, Google, or our payment processor). We do not store full payment card numbers.
• Chat and journaling content: messages, prompts, and other inputs you provide to the App.
• Usage data: session timestamps, message counts/credits, feature use, crash logs, diagnostics, and analytics.
• Device and technical data: device model, OS version, app version, language, IP address, and generalized location derived from IP (city/region level).
• Cookies and similar technologies (Site): cookies, local storage, and similar tools used for preferences, analytics, and performance.
3. Sources of information
We collect information directly from you (e.g., account signup, chats, support requests), automatically through your device and browser, and from service providers and partners that support the Service (e.g., analytics, crash reporting, fraud prevention, and payment processing).
4. How we use information (purposes and legal bases)
We use information for the following purposes and—where applicable to users in the EEA/UK—under the following legal bases:
• Provide and operate the Service; personalize content and features (Contract; Legitimate interests).
• Process purchases and manage subscriptions (Contract; Legal obligation where applicable).
• Maintain safety, security, and integrity; prevent fraud and abuse (Legitimate interests; Legal obligation).
• Analyze usage to improve the Service and develop new features (Legitimate interests; Consent where required).
• Communicate with you about updates, security alerts, and administrative messages (Contract; Legitimate interests; Legal obligation).
• Provide customer support (Contract; Legitimate interests).
• Marketing communications with your consent, where required (Consent; or Legitimate interests where permitted and you can opt out).
5. AI processing and model providers
To generate responses and operate features, the Service sends your inputs (e.g., chats, prompts, and certain context data) to third-party AI providers (for example, OpenAI and Google). We contractually restrict these providers from using your content to train their foundation models except as necessary to provide the Service to us, subject to each provider’s terms and documentation. AI outputs can be incorrect or inappropriate; use your judgment and do not rely on AI responses for medical or legal decisions.
6. How we share information
We do not sell your personal information. We share information as follows:
• Service providers / processors: hosting, analytics, crash reporting, AI processing, email delivery, and payment processing—solely to perform services for us under appropriate contracts.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.
• Legal compliance and protection: when required by law or to protect rights, property, users, or the public.
• With your consent: where you direct us to share or otherwise consent.
7. Cookies and similar technologies (Site)
We use cookies and similar technologies for authentication, preferences, analytics, and performance. You can manage cookies via your browser settings. Some features may not function properly without cookies.
8. Data retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and purpose. Where feasible, we de-identify or aggregate data for analytics and product improvement.
9. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No security measures are perfect, and we cannot guarantee absolute security.
10. Children’s privacy
The Service is not directed to individuals under 18 years old, and we do not knowingly collect personal information from them. If you believe a minor has provided personal information to us, please contact support@leahelps.com so we can delete it.
11. International transfers
We may process and store information in the United States and other countries with different data protection laws than your country of residence. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect personal data transferred internationally.
12. Your rights and choices
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to processing, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time.
To exercise rights, contact support@leahelps.com. We will respond as required by applicable law. We may take steps to verify your identity.
13. U.S. state privacy disclosures (e.g., California/CPRA, Virginia, Colorado, Connecticut, Utah)
• Categories collected: identifiers (e.g., email, IP), commercial information (e.g., transactions), internet/activity information, device data, geolocation (coarse), and inferences (limited to product improvement). We do not collect precise geolocation or government IDs.
• Sources: you, your devices, and service providers.
• Purposes: to provide, secure, analyze, and improve the Service; support purchases; communicate with you; and comply with law.
• Sharing: we disclose personal information to service providers/processors for business purposes under contracts.
• Sale/Share: we do not sell personal information. We do not share personal information for cross-context behavioral advertising.
• Sensitive information: the Service is not intended to collect sensitive personal information; do not provide PHI.
• Consumer rights: California residents may exercise CPRA rights (access, deletion, correction, portability, and to limit use of sensitive information where applicable) by contacting support@leahelps.com.
14. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. There is no industry consensus on how to respond to DNT; accordingly, we do not respond to DNT signals. We honor applicable opt-out rights provided by law.
15. Third-party links and services
The Service may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Review the privacy policies of any third-party services you use.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page with a new “Last updated” date, and, where required by law, provide additional notice (e.g., in-App notice or email). Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
17. Contact us
Lea AI LLC
Website: https://leahelps.com
Email: support@leahelps.com
Plain-language summary (not part of the Policy)
• Lea is a self-care app—not a medical or crisis service; do not share PHI.
• We collect account details, chat inputs, usage, and device data to run and improve the Service.
• AI providers (e.g., OpenAI, Google) process your inputs to generate responses under contracts.
• We don’t sell your personal information or share it for cross-context behavioral ads.
• You may have rights to access, delete, or correct your data; email support@leahelps.com.
• We use security safeguards but cannot guarantee absolute security.
• The Policy may change; we will post updates here.
Privacy Policy
Effective date: 08 Nov 2025
Thank you for choosing Lea AI LLC (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This Policy explains what personal information we collect, how we use it, how we share it, and the rights and choices available to you when you use Lea’s products and services, including the Lea mobile applications for iOS and Android (the “App”) and our website at https://leahelps.com (the “Site”), together the “Service.”
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Important notices (non-medical; no PHI; not HIPAA)
Lea is a self-care and wellness tool and is not a medical or crisis service. Do not submit Protected Health Information (“PHI”) or clinical records via the Service. The Service is not intended to store or transmit PHI and is not HIPAA-compliant. If you are in crisis or need urgent help, call local emergency services immediately.
2. Information we collect
We collect the following categories of information, depending on how you use the Service:
• Account information: name, email address, password (hashed), and subscription tier or purchase history.
• Contact information: your email or other details you provide when you contact support.
• Payment information: processed by third-party payment processors (e.g., Apple, Google, or our payment processor). We do not store full payment card numbers.
• Chat and journaling content: messages, prompts, and other inputs you provide to the App.
• Usage data: session timestamps, message counts/credits, feature use, crash logs, diagnostics, and analytics.
• Device and technical data: device model, OS version, app version, language, IP address, and generalized location derived from IP (city/region level).
• Cookies and similar technologies (Site): cookies, local storage, and similar tools used for preferences, analytics, and performance.
3. Sources of information
We collect information directly from you (e.g., account signup, chats, support requests), automatically through your device and browser, and from service providers and partners that support the Service (e.g., analytics, crash reporting, fraud prevention, and payment processing).
4. How we use information (purposes and legal bases)
We use information for the following purposes and—where applicable to users in the EEA/UK—under the following legal bases:
• Provide and operate the Service; personalize content and features (Contract; Legitimate interests).
• Process purchases and manage subscriptions (Contract; Legal obligation where applicable).
• Maintain safety, security, and integrity; prevent fraud and abuse (Legitimate interests; Legal obligation).
• Analyze usage to improve the Service and develop new features (Legitimate interests; Consent where required).
• Communicate with you about updates, security alerts, and administrative messages (Contract; Legitimate interests; Legal obligation).
• Provide customer support (Contract; Legitimate interests).
• Marketing communications with your consent, where required (Consent; or Legitimate interests where permitted and you can opt out).
5. AI processing and model providers
To generate responses and operate features, the Service sends your inputs (e.g., chats, prompts, and certain context data) to third-party AI providers (for example, OpenAI and Google). We contractually restrict these providers from using your content to train their foundation models except as necessary to provide the Service to us, subject to each provider’s terms and documentation. AI outputs can be incorrect or inappropriate; use your judgment and do not rely on AI responses for medical or legal decisions.
6. How we share information
We do not sell your personal information. We share information as follows:
• Service providers / processors: hosting, analytics, crash reporting, AI processing, email delivery, and payment processing—solely to perform services for us under appropriate contracts.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.
• Legal compliance and protection: when required by law or to protect rights, property, users, or the public.
• With your consent: where you direct us to share or otherwise consent.
7. Cookies and similar technologies (Site)
We use cookies and similar technologies for authentication, preferences, analytics, and performance. You can manage cookies via your browser settings. Some features may not function properly without cookies.
8. Data retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and purpose. Where feasible, we de-identify or aggregate data for analytics and product improvement.
9. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No security measures are perfect, and we cannot guarantee absolute security.
10. Children’s privacy
The Service is not directed to individuals under 18 years old, and we do not knowingly collect personal information from them. If you believe a minor has provided personal information to us, please contact support@leahelps.com so we can delete it.
11. International transfers
We may process and store information in the United States and other countries with different data protection laws than your country of residence. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect personal data transferred internationally.
12. Your rights and choices
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to processing, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time.
To exercise rights, contact support@leahelps.com. We will respond as required by applicable law. We may take steps to verify your identity.
13. U.S. state privacy disclosures (e.g., California/CPRA, Virginia, Colorado, Connecticut, Utah)
• Categories collected: identifiers (e.g., email, IP), commercial information (e.g., transactions), internet/activity information, device data, geolocation (coarse), and inferences (limited to product improvement). We do not collect precise geolocation or government IDs.
• Sources: you, your devices, and service providers.
• Purposes: to provide, secure, analyze, and improve the Service; support purchases; communicate with you; and comply with law.
• Sharing: we disclose personal information to service providers/processors for business purposes under contracts.
• Sale/Share: we do not sell personal information. We do not share personal information for cross-context behavioral advertising.
• Sensitive information: the Service is not intended to collect sensitive personal information; do not provide PHI.
• Consumer rights: California residents may exercise CPRA rights (access, deletion, correction, portability, and to limit use of sensitive information where applicable) by contacting support@leahelps.com.
14. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. There is no industry consensus on how to respond to DNT; accordingly, we do not respond to DNT signals. We honor applicable opt-out rights provided by law.
15. Third-party links and services
The Service may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Review the privacy policies of any third-party services you use.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page with a new “Last updated” date, and, where required by law, provide additional notice (e.g., in-App notice or email). Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
17. Contact us
Lea AI LLC
Website: https://leahelps.com
Email: support@leahelps.com
Plain-language summary (not part of the Policy)
• Lea is a self-care app—not a medical or crisis service; do not share PHI.
• We collect account details, chat inputs, usage, and device data to run and improve the Service.
• AI providers (e.g., OpenAI, Google) process your inputs to generate responses under contracts.
• We don’t sell your personal information or share it for cross-context behavioral ads.
• You may have rights to access, delete, or correct your data; email support@leahelps.com.
• We use security safeguards but cannot guarantee absolute security.
• The Policy may change; we will post updates here.
