PRIVACY POLICY
Thank you for choosing Lea AI, LLC (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use the LeaHelps AI Therapy Chatbot application (“App”), visit our website leahelps.com (“Site”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using the App (published exclusively on the Apple App Store) or our Site, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our App or Site.
1. Information We Collect
We collect various types of information to provide and improve our services. The information we collect generally falls into the following categories:

1. Personal Information

• Account Information: When you create an account, we may ask for information such as your name, email address, and any other information necessary to set up and maintain your account.
• Payment Information (if applicable): If you make any purchases or subscription payments through the App, we may collect payment details, but please note that all payment information is processed by third-party payment processors (e.g., Apple’s in-app purchase system). We do not store your payment information on our servers.

1. Chat and Usage Data

• Chat/Message Content: The App is an AI therapy chatbot that may collect text conversations or other input you provide. This information helps us tailor responses and improve our AI model.
• Usage Information: We may collect information about how you interact with the App, including the time and duration of sessions, features used, and other diagnostic data.

1. Device and Technical Information

• We may automatically collect certain information about the device you use to access the App, including your device’s unique identifier, IP address, operating system, browser type (if you access our Site), and other technical data that helps us maintain and improve the App’s functionality.

1. Cookies and Similar Technologies

• Our Site may use “cookies” or similar tracking technologies to enhance user experience. You can configure your browser settings to decline cookies, but this may limit certain features or functionality on our Site.

2. How We Use Your Information
We use the information we collect for a variety of purposes, including to:

1. Provide and Personalize the Service:

• Customize your experience within the App, including delivering tailored chatbot responses.

1. Improve Our App and Site:

• Analyze usage patterns to enhance our AI’s responses, troubleshoot issues, and develop new features.

1. Customer Support:

• Respond to your inquiries, provide technical support, and communicate important changes or updates about the App or this Privacy Policy.

1. Compliance and Protection:

• Detect, investigate, and prevent fraudulent or illegal activities.
• Enforce our Terms of Service, or protect the rights, property, or safety of our users or others.

1. Marketing and Communications:

• With your consent, we may send you promotional materials or updates about new features or services. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), we only process your personal data when we have a legal basis to do so, including:

• Consent: Where you have given consent for the processing of your personal data for specific purposes.
• Legitimate Interest: Where our processing is necessary for our legitimate interests, such as improving the App or preventing fraud.
• Contract: Where processing is necessary for the performance of a contract with you, such as providing access to the App.
• Legal Obligation: Where we are required to comply with a legal obligation.

4. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following situations:

1. Service Providers:

• We engage third-party companies and individuals to facilitate our services, such as hosting, analytics, or payment processing. These parties are obligated not to disclose or use your information for any purpose other than to perform tasks on our behalf.

1. Legal and Regulatory Requirements:

• We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

1. Business Transfers:

• If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will take steps to ensure the confidentiality of any personal data disclosed in such transactions.

1. Consent:

• We may share your information for other purposes with your explicit consent.

5. Data Retention and Security

1. Data Retention

• We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

1. Security Measures

• We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the complete security of our systems.

6. Children’s Privacy
Our App and Site are not directed to anyone under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data, please contact us. If we discover that a child under 13 has provided us with personal data, we will take steps to delete such information.
7. International Transfers
Your information may be processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. We will take measures to ensure that your personal data remains protected in accordance with this Privacy Policy.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Rectify any information that is inaccurate or incomplete.
• Delete your personal information.
• Object to or Restrict the processing of your personal data.
• Withdraw Consent for processing, where we rely on your consent as our legal basis.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.
9. Third-Party Links
The App or Site may contain links to third-party websites or services that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Disclaimer on Therapy and Medical Services
Our AI therapy chatbot is designed to provide general mental health support and guidance. It is not a substitute for professional mental health services or medical advice. Always seek the advice of qualified health professionals regarding any medical or psychological concerns you may have. If you believe you are in crisis or need immediate assistance, please contact a qualified mental health professional or emergency services in your area.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. If the changes are material, we will provide additional notice (e.g., a notice in the App or via email). You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App or Site after any modifications to this Policy will signify your acknowledgment of the modifications and your consent to abide by and be bound by the modified Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to make a complaint or exercise your privacy rights, please contact us at:
Lea AI, LLC
Website: leahelps.com
Email: contact@lea.health